Website Privacy Policy
KEMPA HOME PRIVACY POLICY
Effective Date: January 1, 2025
Kempa Home LLC (“Kempa Home,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect personal data in compliance with U.S. privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and Utah Consumer Privacy Act (UCPA), as well as General Data Protection Regulation (GDPR) compliance for users in the European Economic Area (EEA). By accessing or using our website, you acknowledge and agree to the terms outlined herein.
- Information We Collect
We collect and process various types of personal information, including but not limited to:
Personal Information You Provide: When making a purchase, signing up for marketing, or contacting customer service, we collect your name, email, phone number, billing/shipping address, and payment information.
Device & Browsing Information: We automatically collect information such as IP address, browser type, operating system, browsing history, and interactions with our website using cookies and similar technologies.
Transaction Information: Details related to purchases, shipping, and returns.
Customer Service Communications: Any interactions with our customer support team, including emails and chat transcripts.
Geolocation Data: If enabled on your device, we may collect location-based information.
Behavioral Advertising Data: Information on your website interactions to provide targeted ads based on browsing behavior.
We do not knowingly collect data from individuals under 18 years old and do not target children with our services.
- How We Use Your Information
We process personal information for the following purposes:
Order Fulfillment & Processing: To verify payments, ship orders, and manage returns.
Customer Support & Communication: To respond to inquiries, provide updates, and send service-related emails.
Fraud Prevention & Security: To monitor transactions for fraud detection, prevent unauthorized access, and enhance site security.
Marketing & Personalization: To send promotional materials and personalize website experiences.
Behavioral Advertising: We use collected data to show relevant ads tailored to your interests based on browsing behavior.
Legal & Regulatory Compliance: To comply with applicable laws, regulatory requirements, subpoenas, or legal investigations.
We do not sell personal information to third parties. However, we may share data with trusted service providers(e.g., payment processors, shipping carriers, and analytics providers) strictly for business operations.
- Data Sharing & Third Parties
We may disclose personal information to:
Service Providers: Third-party vendors for payment processing, order fulfillment, marketing, and IT security.
Law Enforcement & Legal Compliance: If required by law, subpoena, or regulatory inquiry.
Business Transfers: In the event of a merger, sale, or acquisition, personal data may be transferred as part of the transaction.
Advertising & Analytics Partners: We use third-party analytics and ad services (e.g., Google Analytics, Facebook Ads, and similar platforms) for targeted advertising. You can opt out via the Digital Advertising Alliance at optout.aboutads.info.
- Cookies & Tracking Technologies
Our website uses cookies, tracking pixels, and similar technologies to enhance your browsing experience and improve our services. These technologies help us:
Remember login details and user preferences.
Analyze website traffic and performance.
Show relevant advertising based on past interactions.
Prevent fraud and enhance security measures.
Types of Cookies We Use:
Essential Cookies: Required for website functionality (e.g., secure login, shopping cart).
Performance & Analytics Cookies: Used to track site performance and user interactions.
Advertising & Behavioral Tracking Cookies: Used for personalized ads and tracking marketing performance.
You can control or disable cookies via your browser settings. However, some site features may not function properly without them. To manage advertising tracking, visit the Network Advertising Initiative’s opt-out page at optout.networkadvertising.org.
- GDPR & EEA Compliance
If you are a resident of the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR):
Right to Access: You may request a copy of the personal data we store about you.
Right to Correction: You may request updates to incorrect or outdated information.
Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data unless retention is required for legal or security reasons.
Right to Data Portability: You may request to transfer your personal data to another service provider.
Right to Restrict Processing: You may request that we limit how we use your data in certain cases.
Right to Object: You may object to our use of your data for marketing purposes.
Right to Withdraw Consent: If we rely on your consent to process your data, you may withdraw it at any time.
To exercise any of these rights, contact support@kempahome.com with “GDPR Request” in the subject line.
We process personal data only when we have a lawful basis to do so, such as fulfilling a contract, obtaining your consent, or complying with legal obligations.
- Governing Law & Arbitration
Legal Dispute Clause: All disputes arising from this Privacy Policy or the use of Kempa Home services shall be governed by the laws of the United States. Any legal claim shall be resolved exclusively through binding arbitration in a mutually agreed-upon location. Users and resellers waive the right to class-action lawsuits against Kempa Home.
General Liability Waiver: Kempa Home, its owners, employees, affiliates, and contractors shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, services, or products. By using our website and purchasing our products, you acknowledge and agree to waive any claims against Kempa Home and all associated persons.
Data Retention Policy: We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
Transactional Data Protection: All payment information is processed securely via third-party payment processors. Kempa Home does not store full credit card details. Order and refund data is retained as required for tax, legal compliance, and fraud prevention.
- Contact Information
For privacy-related inquiries, please contact:
Email: support@kempahome.com
Mailing Address: 1000 Brickell Avenue, Suite 715-5178, Miami, FL 33131
Thank you for trusting Kempa Home. Your privacy is important to us, and we are committed to protecting your data while providing an exceptional customer experience.
