Frequently Asked Questions
Find answers to all your questions about the Kempa Prestige Mattress — from its innovative features to hassle-free ordering, reliable shipping, and our unwavering commitment to quality and sustainability.
Your Questions, Answered
Explore the essentials of the Kempa Prestige Mattress — its thoughtful design, seamless ordering process, and the values that drive our promise of comfort, durability, and eco-conscious craftsmanship.
Our Mattress Features & Benefits
The Kempa Prestige Mattress combines copper-infused memory foam for cooling, a 5-zone coil system for adaptive support, and sustainable materials for lasting quality. Each element is thoughtfully chosen to deliver comfort, support, and durability that enhance your sleep.
Yes, the Kempa Prestige Mattress is designed to accommodate all sleep positions—side, back, and stomach. Our 5-zone coil system adapts to your body, providing balanced support and comfort wherever you need it most.
We use high-quality, sustainable materials, including copper-infused memory foam for cooling and hypoallergenic properties, along with a resilient 5-zone coil system. Every component is selected for comfort, durability, and responsible sourcing.
The Kempa Prestige Mattress is built to provide comfort and support for years. With proper care, it’s designed to last well beyond our 10-year warranty.
A hybrid mattress combines the best of both worlds: the contouring comfort of memory foam with the responsive support of coils. The Kempa Prestige Hybrid Mattress is designed with a 5-zone coil system that adapts to your body’s needs, reducing pressure points and providing targeted support. Unlike an all-foam mattress, our hybrid design offers enhanced breathability, durability, and balanced support for a more restorative sleep experience.
Ordering Made Easy
Simply add the mattress to your cart and proceed to checkout. Follow the steps for secure payment, and your order will be confirmed via email.
We accept major credit cards, including Visa, and Mastercard as well as Shop Pay. All transactions are processed securely to protect your information.
At this time, we can only accept one form of payment per order.
Yes, after placing your order, you’ll receive a confirmation email with your order details and receipt. If you don’t receive it, please check your spam folder or contact us for assistance.
Yes, we occasionally offer promotions. If you have a discount code, simply enter it at checkout, and the savings will be applied to your order total. If you need assistance, feel free to reach out to our support team.
Shipping & Delivery
We currently offer standard shipping on all orders. Once your mattress ships, you’ll receive a tracking number to monitor its journey to your home.
The Kempa Prestige Mattress is shipped in a compact, easy-to-move box, making it simple to get through tight spaces and into your room of choice. Once unpacked, the mattress expands and settles into its full shape, ready to provide the comfort and support you need.
Once your order ships, we’ll send you a tracking link so you can follow its progress. You’ll be informed every step of the way until it arrives.
Yes, a tracking number will be provided once your order ships, allowing you to monitor its delivery status in real-time.
Satisfaction Guaranteed: Returns & Warranty
We want you to love your Kempa Prestige Mattress. That’s why we offer a 100-night trial. Sleep on it for at least 30 nights to adjust, and if you’re not completely satisfied, contact us within the 100-night period for a hassle-free return and refund.
Returns are only accepted within the 100-night sleep guarantee period. We’re confident our mattress will exceed your expectations, but if you have questions outside this window, please reach out to support@kempahome.com.
Yes, the Kempa Prestige Mattress comes with a 10-year warranty covering material and manufacturing defects. Please review our warranty details for more information.
Simply contact our support team at support@kempahome.com, and we’ll guide you through the return process. We’ll handle the pickup and provide a full refund, excluding any shipping fees.
Our Commitment to Quality & Impact
Kempa Home is committed to sustainability through the use of eco-friendly materials and responsible manufacturing practices. Each product is designed with longevity and environmental responsibility in mind.
With every purchase, a portion goes to the Kempa Foundation, which supports initiatives that make a positive impact in communities. We believe in using business as a force for good.
From carefully sourced materials to rigorous quality checks, we adhere to high standards at every stage. Our 10-year warranty and 100-night trial further reflect our dedication to your satisfaction.
Kempa Home combines luxury with responsibility. Our products are designed with both comfort and sustainability in mind, using high-quality materials that provide lasting value. Plus, each purchase supports the Kempa Foundation, helping us make a positive impact in communities. When you choose Kempa, you’re investing in a product that not only elevates your home but also contributes to a greater purpose.
Still have questions?
Our Sleep Specialists are devoted to guiding you in discovering the perfect mattress—one that fulfills your vision of ultimate comfort and restful sleep.
