Privacy PolicyShipping PolicyReturn Policy

Privacy Policy

This Privacy Policy describes how kempahome.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at support@kempahome.com or by mail using the details provided below:

1000 Brickell Avenue
Suite 715-5178
Miami, FL
33131
Phone number: 833-63-KEMPA

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

DEVICE INFORMATION

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: we use third parties to provide services to you or us. This includes managing customer information; fulfilling promotions; sending marketing communications; conducting surveys; hosting websites; analyzing data; processing payments; fulfilling and shipping orders; or providing network security, accounting, auditing, and other services. We do not authorize these service providers to use or disclose your information for purposes other than why we have retained them.

ORDER INFORMATION

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, Paypal and after pay information), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: We us third parties to provide services to you or us. This includes managing customer information; fulfilling promotions; sending marketing communications; conducting surveys; hosting websites; analyzing data; processing payments; fulfilling and shipping orders; or providing network security, accounting, auditing, and other services. We do not authorize these service providers to use or disclose your information for purposes other than why we have retained them.

CUSTOMER SUPPORT INFORMATION

Examples of Personal Information collected: name address, phone number, email.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: We use third parties to provide services to you or us. This includes managing customer information; fulfilling promotions; sending marketing communications; conducting surveys; hosting websites; analyzing data; processing payments; fulfilling and shipping orders; or providing network security, accounting, auditing, and other services. We do not authorize these service providers to use or disclose your information for purposes other than why we have retained them.

MINORS

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

SHARING PERSONAL INFORMATION

We share your personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

YOUR RIGHTS

GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services. Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

COMPLAINTS

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.

Shipping Policy

KEMPA HOME is proud to offer Complimentary Shipping on all orders over $2,500.

On orders less than $2,500 after any applicable discounts, will be charged a flat rate of $20.

PLEASE INSPECT ALL SHIPMENTS TO ENSURE CONTENTS MATCH PACKING LIST/BILL OF LADING (SIGNING THE BILL OF LADING CONFIRMS YOUR RECEIPT OF ITEMS SHIPPED).

A tracking number will be provided once your order ships. KEMPA HOME is proud to inform that items are in stock and ready to ship, please allow 1-3 business days for processing and 2-3 weeks delivery time for large furniture items.

SHIPPING EXCLUSIONS

At present, KEMPA HOME only offers shipping to the contiguous United States. We do NOT offer shipping to:

Hawaii
Alaska
Locations outside North America

FURNITURE FREIGHT RATE

Kempa Home shops for the best shipping carrier to ensure the most cost effective and efficient rates available. Most orders ship regular parcel ground service unless deemed to be non-parcel based upon the order size or shipping characteristics; additional charges apply for expedited service when available.
All shipments that require special service at the time of delivery (Lift Gate, Inside Delivery, etc.) will incur additional charges due by Customer. KEMPA HOME will process orders based on the requirements placed by the customer.
Please allow 2-3 weeks delivery time for large furniture items

SHIPPING CRITERIA

All items ship immediately based on availability.
All shipments may be subject to additional fees and charges during or after shipment based on final charges assessed as necessary to complete delivery. These charges will be billed to the customer.
All P.O. Box shipments must be less than 70 lbs. and 5 feet in length for rugs and ship USPS. Otherwise orders will be held up to confirm shipment to the physical address.
Any charges billed to KEMPA HOME will be charged back to the customer.

ORDERS

In-stock item order placed on kempahome.com should ship within 1-2 business days.

CANCELLATIONS:

Once an order has been released for shipping it cannot be canceled. Please refer to our returns policy for additional details.
All cancellation requests must be submitted via email to support@kempahome.com
Cancellation is confirmed only when KEMPA HOME notifies that the order has been canceled via email. Cancellation requests require:
- Customer #
- Item(s) #
- Order #

PRE-ORDERS

Shipping delays are to be expected for all pre-order items. For more information, please contact support@kempahome.com.

RETURNS
For more information, please see our Return Policy

Return Policy

NON-DEFECTIVE RETURNS
Kempa Home DOES NOT ALLOW RETURNS of non-defective item(s). Specific exclusions apply. See below for details.
If you are not completely satisfied with your purchase, we will work with you to resolve the issue immediately. Please contact our concierge service at support@kempahome.com.

DAMAGED RETURNS

If you have received a product damaged in transit, we will work with you to resolve the issue immediately. Please contact our concierge service at support@kempahome.com.

INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE & CONCEALED DAMAGES. FAILURE TO DO SO COULD RESULT IN YOUR CLAIM BEING DENIED.

PLEASE CONTACT US WITHIN 4 BUSINESS DAYS FROM DELIVERY OF DAMAGED PRODUCT.

OPTIONS

Refuse delivery and notate on the delivery receipt (in presence of the driver) the type of damage incurred.
If you take receipt of damaged goods, please sign as damaged on the signature line.
If damage is noticed after the driver has left, please take the following steps within 4 days:
Please do not move the product from its original location or ship the product back to Kempa Home, as the carrier may need to perform a claim inspection (only parcel damaged shipments will get picked up against a Damaged Call Tag).
It is your responsibility to file a claim for all damaged items shipped using a 3rd party account.
Kempa Home is not responsible for any 3rd party charges incurred for storage or delivery of product(s). Kempa Home will credit, where applicable, all freight charges required for delivery to/pick-up from the original destination address provided.
Claim Process: Kempa Home may or may not request for the item to be returned. If we require you to return the item, a Return Authorization for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for damaged products must be accompanied by photos of the damage and the product(s) must be returned as per the emailed instructions. Please be aware the return authorization will expire within 30 days from the date of issue, therefore items should be returned as quickly as possible upon receipt of the RA.
Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested a full credit will be issued to the original invoice. If Kempa Home requires you to return the item, credit will be applied after return receipt of the item.
Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material results in damaged product during return transit and refusal of credit request.
Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only, if the invoice has been paid. If an invoice has not been paid the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.

DEFECTIVE RETURNS

If you have received a product which is deemed defective by KEMPA HOME, we will work with you to resolve the issue immediately. Please contact our concierge service at support@kempahome.com.

PRE-ORDERS

Shipping delays are to be expected for all pre-order items. For more information, please contact support@kempahome.com.

CONTACT US WITHIN 10 DAYS OF DELIVERY OF DEFECTIVE ITEM

Process: Initiate a Return within 10 days of delivery to initiate the return process. Be prepared with the following information to initiate a claim process:
Brief description of the defect
Picture(s) clearly depicting the defect of the product
Failure to do so will result in a denial of your claim or credit
Claim Process: Kempa Home may or may not request for the item to be returned. If we require you to return the item, a Return Authorization for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for defective products must be accompanied by photos of the defect and the product(s) must be returned as per the emailed instructions. Please be aware the return authorization will expire within 30 days from the date of issue, therefore items should be returned as quickly as possible upon receipt of the RA.
Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If Kempa Home requires you to return the item, credit will be applied after return receipt of the item.
Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material results in damaged product during return transit and refusal of credit request.
Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.

WRONG ITEM/ITEM NOT ORDERED RETURNS

If you have received a product that is deemed to be the wrong item or an item not ordered but shipped by Kempa Home, we will work with you to resolve the issue immediately. Please contact our concierge service at support@kempahome.com.

CONTACT US WITHIN 10 DAYS OF DELIVERY OF A WRONG ITEM OR ITEM NOT ORDERED

Process: Initiate a Return within 10 days of delivery to initiate the return process. Be prepared with the following information to initiate a claim process:
Brief description of the item
Picture(s) clearly depicting the item of the product
Failure to do so will result in a denial of your claim or credit
Claim Process: KEMPA HOME may or may not request for the item to be returned. If we require you to return the item, a Return Authorization for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for wrong products delivered must be accompanied by photos of the wrong item and the product(s) must be returned as per the emailed instructions. Please be aware the return authorization will expire within 30 days from the date of issue, therefore items should be returned as quickly as possible upon receipt of the RA.
Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If KEMPA HOME requires you to return the item, credit will be applied after return receipt of the item.
Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging.Lack of proper packing material results in damaged product during return transit and refusal of credit request.
Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only if the invoice has been paid. If an invoice has not been paid, the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.

PRODUCT CHARACTERISTICS

Handmade rugs may have slight variation in design, color, and size which are not considered defects. Shedding and/or sprouting are also considered normal, and will vary depending on the construction and content.
Machine woven rugs may have slight variation in size which are not considered defects.
Textiles (pillows, poufs, throws, wall hangings, bedding) are handmade and may have slight variation in design, color, and size which are not considered defects.
Hardlines (lighting, accent furniture, art, mirrors, decorative accents) may have slight variation in color and finish which are not considered defects. Techniques which are done by hand (including, but not limited to: wheel carved, painted, hand blown, or hand thrown) will show slight variations from piece to piece which are not considered defects.
Outdoor Safe products that are damaged or aged prematurely due to negligence are not considered defective. Outdoor Safe products require regular care and cleaning, please refer to your products’s care and cleaning manual for details.
Natural materials may have slight variations which are not considered defects:
Undyed wool varies in color from white to black in all shades of brown and grey. Wool is sorted by color before it is spun into yarn, but slight variation is unavoidable. This variation is most noticeable when the wool is undyed, but it also marginally affects the color of dyed yarn.
Jute, seagrass, sisal, and rattan vary in color depending on the season of the harvest. This variation is visible in both undyed and dyed yarn.
Since no two animals have exactly the same markings or coloration, every product made with hair on hide, leather, or sheepskin will have natural variation in shape, markings, and color.
Wood, mother of pearl, and shell display natural grains and colorations that result from the growth patterns of each individual organism. Any product made with these materials will be unique from piece to piece.
Marble, geodes, and stone are geological structures with distinctive veining/banding that result from thousands of years of natural formation. Any product made with these materials will be unique from piece to piece.
Recycled silk and sari silk are scraps of fabric (usually excess from the garment industry) which are sorted by color family. There will be significant color variation from piece to piece depending on the fabrics available at the time of manufacture.

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: we use third parties to provide services to you or us. This includes managing customer information; fulfilling promotions; sending marketing communications; conducting surveys; hosting websites; analyzing data; processing payments; fulfilling and shipping orders; or providing network security, accounting, auditing, and other services. We do not authorize these service providers to use or disclose your information for purposes other than why we have retained them.