As always, if you have any additional questions, please contact our concierge service at


What is Kempa Home?

KEMPA HOME inspires a new era of experiential luxury, offering high quality, sophisticated furnishings and décor at an attainable price. An expansion of luxury hospitality brand KEMPA COLLECTION’s footprint, KEMPA HOME invites the discerning to Escape the Ordinary™ with its contemporary décor and modern furniture — brought to life within the fast expanding KEMPA COLLECTION live-in, vacation rental “showroom” private residences in North America and the Caribbean.

 Why is Ashlee Simpson-Ross on Kempa Home?

Ashlee was chosen and appointed as Creative Director of KEMPA HOME, as she embodies all things KEMPA. As a global style authority, trendsetter, artist and mother, Ashlee brings to KEMPA HOME a very unique approach centered around curating a line that is both timeless and unique. And, well, because Ashlee and KEMPA HOME have a shared desire to Escape the Ordinary™.

What is Kempa Collection?

See KEMPA HOME brought to life within the fast expanding KEMPA COLLECTION live-in luxury vacation residences in North America and the Caribbean. Private, exclusive destinations for luxury-minded guests looking to Escape the Ordinary™ — the KEMPA COLLECTION of unique properties provides all guests an opportunity to retreat, relax and recharge through a curated collection of owned and managed private and safe accommodations. These ideal accommodations are available to shop in our immersive, QR-code-enabled retail experience. Beauty, privacy, and unforgettable experiences come standard in a KEMPA getaway from intimate family gatherings, to milestone celebrations with friends, to legendary events.  


The following are general care and cleaning instructions that apply to any type of rug.


  • Canister vacuums without beater bars are the optimal type of vacuum to use on rugs.
  • Brooms and manual sweepers are also a gentle and effective way to clean rugs.
  • If you must use an upright vacuum, use the handheld attachment whenever possible.
  • If you are unable to use the handheld attachment on your upright vacuum, turn off the vacuum’s beater bar.
  • If the beater bar cannot be turned off, set it on the highest position possible before vacuuming.
  • Refrain from running the vacuum over the edges of the rug or the rugs. Instead, use the handheld attachment or carefully place the vacuum on the rug.
  • If a rug is reversible remember to vacuum both sides


  • Clean spills immediately. Once a stain is set it becomes much more difficult to clean.
  • Scrape off any food or debris with a dull instrument.
  • Blot the spill with a dry cotton cloth or a clean paper towel.
  • Work from the outer edges of the spill towards the center to prevent spreading.
  • Never rub a spill as this forces the spill deeper into the rug.
  • To remove any residual staining, dampen a cotton cloth or clean paper towel with clean, cold/lukewarm water. Gently blot with the damp cloth and quickly absorb the moisture on the rug.
  • Please note that Viscose and Tencel rugs should never be cleaned with any water or liquid.


  • Handmade rugs require a different cleaning process than wall-to-wall carpet, so be sure to choose a professional rug cleaning expert.
  • Inspect the rug with the cleaning expert prior to cleaning.
  • Get a signed receipt and guarantee of work before the work is performed.
  • Any damage resulting from the professional cleaning process is the responsibility of the cleaner.

The following are additional considerations based on specific rug construction types or materials.


  • Outdoor Safe products require regular care and cleaning, and should be stored in when they are not in use.
  • Leaving an outdoor rug in direct or indirect sunlight outdoors will cause rapid fading.
  • Store the rug in the shade when not in use. If you choose to leave your rug outdoors, shade it with an awning or umbrella.
  • Leaving an outdoor rug in rain or humid weather will cause rapid deterioration and/or mold. Store the rug in a dry space when not in use. If a rug is left in the rain by accident, hang the rug over a railing in sunlight until it has completely dried.
  • Outdoor Safe products that are damaged or aged prematurely due to negligence are not considered defective.


  • Hand Knotted Rugs - Use extra caution and care when cleaning because of the high value of these rugs.
  • Hand Woven (Flat Weave) - Regularly vacuum both sides of the rug to remove any grit that may cause premature wear.
  • Hand Woven (Shag/Texture) - Use extra caution and care when vacuuming; alternatively, you can take the rug outside to shake it out.


  • Wool/NZ Wool - Mix a small amount of dish soap with cold water to help remove stains; regular vacuuming will help to curtail shedding sooner.
  • Polypropylene/Olefin/Polyolefin - Mix a small amount of dish soap with cold water to help remove stains.
  • Polyester/Acrylic/Poly Acrylic/Nylon - Mix a small amount of dish soap with cold water to help remove stains.
  • Jute/Seagrass/Sisal - Regular vacuuming will help to curtail shedding sooner.
  • Viscose/Tencel - Never clean these rugs with water or any other liquid.


I am not sure what kind of cookware I have?

Stainless steel cookware is typically a shiny silver material, hard-anodized aluminum cookware is a deep dark gray color, and cookwarethat is nonstick typically will have a smooth light gray, dark gray, white or black interior that is clearly different than the exterior of the pan.

I have a flat stovetop, which Kempa Home cookware is right for me?

Most Kempa Home cookware will be a good choice for a flat stovetop. Nearly all stovetop manufacturers recommend that the cookware base be perfectly flat. The cookware should have a stainless steel, hard anodized aluminum, or enamel exterior. Cookware with a copper exterior, ridged grill pans, and round bottom woks are usually not recommended. Additionally, rough exteriors, such as cast iron, can scratch or damage some stovetops. Because every stove is different, please check with your manufacturer to find out what cookware is recommended for your particular stovetop. 

What are the benefits of cooking with stainless steel cookware?

Stainless steel cleans quite easily. It's reliable and sturdy. Since stainless steel alone is not the best conductor of heat, the steel is many times enhanced by bonding it with a layer or two of a more highly conductive metal, like copper, aluminum, etc. 

What are the benefits of copper bottom cookware?         

Copper bottom cookware is good for heat control in your stainless steel pan. A copper pan gets hot very quickly and cools off very quickly. 

I have white spots on my stainless steel cookware. What should I do?         

Pitting, the formation of small white dots or pits in stainless steel cookware, is caused by salt damage. Pitting won’t affect the performance of your cookware, but it can diminish the beauty of the stainless steel. To remove the corrosive pits, use a good stainless steel cleaner. To avoid future problems with pitting, be sure to bring liquids to a boil before adding salt, then stir it well. You can also add salt to the liquid, after food has begun to cook. 


What if I don’t sleep on my side?

The “hip-zone” in the middle of our mattresses will actually provide great support for any sleeping position. But you may just love our mattress so much that you convert to the light-side of the force and start sleeping on your side ;)

Do you have a payment plan?

We currently offer payment plans through Affirm. You can make payments over 4, 12, 18, or 24 months.

What is your return and exchange policy?

We offer a 100 Night Risk-Free Trial so you can be sure the mattress is just right for you. 

Do you have a warranty?

Yep. It’s pretty awesome too. Your Kempa Home mattress is backed by an industry leading 25-year warranty. 

What are the Kempa Home mattresses made from?

Your next mattress is made from a mix of materials from memory foam to zoned springs for perfect side sleeper support.

Shipping Questions

Where do you ship?

We currently ship within the United States excluding AK/HI.

How much is shipping?

As always, Kempa Home offers Complimentary Shipping. 

Still have questions?

Give us a call at 833-63-KEMPA.